At Bodywork and Essentials, we understand that unanticipated events occur in everyone's life. Unforeseen events such as flight delays, car problems, traffic considerations, business meetings, and project deadlines, are just a few reasons why one might consider canceling a massage appointment. In our commitment to provide a unique and outstanding massage experience to all of our clients, and out of consideration for our therapists' time and billing, we have adopted the following policies:
CANCELLATION POLICY
We have a 24-hour cancellation policy. At our discretion, we will require a credit card to hold your preferred appointment date and time. Your credit card will not be charged if the appointment is cancelled or rescheduled 24-hours prior to your scheduled appointment. If you do not show for your appointment or cancel the appointment with less than 24hrs notice, you will be charged the full amount of the missed appointment to the credit card provided.
Since we are unable to bill insurance for missed or rescheduled appointments, under this policy, medical patients will be billed 50% of the original scheduled service.
In the event you wish to cancel remaining appointments in a series you will be responsible for paying the difference between the standard pricing and the discounted pricing as the discount only applies for the complete series.
Massage Series (discounted massages)
A massage series represents a prepayment for a specific quantity of either 30, 60 or 90 minute massages. The massage series may not be used for payment of services not specific to the purchased series.
Gift cards and gift certificates cannot be used to purchase a massage series. All massage series have an expiration date of 5 years from the original purchase date.
A massage series belongs to only one specified person and remains on their customer account
Gift Certificates
Bodywork and Essentials gift certificates represent prepayment for services only. Certificates may not be used to purchase massage memberships or series. Certificates cannot be redeemed or refunded for cash except where required by law.
If a gift certificate is lost or stolen, a replacement may be issued with the remaining balance and expiration date when an original receipt of purchase is presented.
Federal Guidelines that Gift Certificates are valid for 5 years from the date of purchase.
Gratuity
Prices do not include gratuity. In appreciation to our staff for outstanding services, gratuities may be given at your discretion.
Pricing
Prices are subject to change without notice.
Bodywork and Essentials, LLC
New Castle County Delaware and Cecil County Maryland
Copyright © 2018 Bodywork and Essentials, LLC - All Rights Reserved.
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